So, it took a month but....
Capt. Harry's in Miami replaced my rod.
Although I feel that there is a lack of good communication with this rod warrenty/replacement, they eventually did what I wanted and that was to replace the rod free of charge.
Can you believe it took a month to complete? Mind you they didnt even call me or email me to confirm any kind of action. I had to call them last week to see what in the world was happening.
Initially I got the story that they will give me store credit, but after calling back today they confirmed they had sent me a replacement (I presume the day I called to question is the day they shipped UPS).
Also I feel nobody in the warehouse there speaks to another of their fellow reps. I had to explain three times and after that was promised a callback....that was not followed through.
C'mon, Carl (owner), Jose, and Jesus, get your act together....
Poor shipping package too....
御無沙汰しております。 - レポートの更新が滞っているので営業しているのか心配された方もいるかと思いますが、レポートがどれだけ滞っても足し […]
4 weeks ago