Tuesday, April 7, 2009

Spoke to OTI

Just got off the phone with Rou at OTI and discovered that they have some of the best customer service i've encountered with a tackle company.

After explaining my problem with the defect guide she settled me down and told me that they would send me a new rod to replace the defected one.

I was able to speak to her directly about product and fishing and she was able to relate to any kind of product specific info and usage questions. Not only was she in sales but she is an actual fisherman.

Needless to say, I had the chance to speak for the second time about fishing and find that there exist down to earth and dedicated people in our industry. Good job Rou at OTI! She set the tone/expectations for others...

4 days sent Fedex. I will be looking out for it!

Tuna Sniper Defect

Hi all.

I was so happy with my purchase of the OTI Tuna Sniper that I took a diligent look at the rod last night. To my surprise and dismay I found one of the guides had some coating missing. These guides are top notch FUJI ICMSNG and the guide 1st from the tip (size 12) had missing coating. About half of the guide was missing it and it was the "touch" side, or half moon side of it where there is contact with the line.

This obviously needs to be returned. Last night I PM'ed TJ from 360tuna and mentioned the problem and asked for the right actions to take. To this point today I did not get a PM response. I got to remember they are 2 hours behind me, so I'll be patient untill the end of today.

man oh man!