Spoke to OTI

Just got off the phone with Rou at OTI and discovered that they have some of the best customer service i've encountered with a tackle company.

After explaining my problem with the defect guide she settled me down and told me that they would send me a new rod to replace the defected one.

I was able to speak to her directly about product and fishing and she was able to relate to any kind of product specific info and usage questions. Not only was she in sales but she is an actual fisherman.

Needless to say, I had the chance to speak for the second time about fishing and find that there exist down to earth and dedicated people in our industry. Good job Rou at OTI! She set the tone/expectations for others...

4 days sent Fedex. I will be looking out for it!